Water Oak Plumbing & Septic ("we", "us") operates this website. This page explains what information we collect when you use it, why we collect it, and what we do with it. We keep this deliberately short and in plain language.
Information you give us
When you submit a request through a form on this site, we collect the information you type into it: your name, phone number, email address, service address or area, and whatever you tell us about the work you need. We collect this for one reason, which is to respond to your request and schedule the work.
Information collected automatically
Like most websites, this one records basic technical information when you visit: IP address, browser and device type, pages viewed, and the site or search that referred you. We use analytics tools to understand which pages are useful and where visitors have trouble. This information is aggregated and is not used to identify you personally.
Cookies and analytics
We use cookies and similar technologies for site functionality and for analytics. You can block or delete cookies in your browser settings; the site will still work, though some conveniences may not. If we run advertising, advertising platforms may also set cookies to measure whether an ad led to a visit.
Calls and text messages
If you call or text the number listed on this site, we keep a record of the contact so we can serve you. If you consent to receive text messages from us, message and data rates may apply and you can stop at any time by replying STOP. We do not sell your phone number.
How we use your information
- To respond to your request, quote work, and schedule service
- To send you documentation of work performed, invoices and receipts
- To contact you about service you have asked about or previously received
- To improve this website and understand how people find us
- To meet legal, permitting and record-keeping obligations
Who we share it with
We do not sell your personal information. We share it only where it is necessary to do the work or run the business: with service providers who operate our website, email, scheduling and payment systems on our behalf; with county health departments and permitting authorities where a job requires a permit or inspection; and where the law requires it.
How long we keep it
We keep job records, invoices and permit documentation for as long as we need them for warranty, tax and legal purposes. Inquiries that do not become jobs are kept for a reasonable period and then discarded.
Security
Form submissions are transmitted over an encrypted connection. No system is perfect, and we do not claim otherwise, but we take reasonable measures to protect the information you give us.
Children
This site is intended for adults arranging service for a property. We do not knowingly collect information from children.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, and we will do so unless we are required to keep it. You can unsubscribe from any marketing email using the link in the message. To make a request, contact us using the details below.
Changes to this policy
If we change how we handle information, we will update this page and the date at the top of it.
Contact
Water Oak Plumbing & Septic
Based in Bessemer, AL, serving greater Birmingham
(205) 767-1796
jonathan@wateroakplumbingandseptic.com